Download the installer
Select the Windows download button. The file will normally appear in your Downloads folder as windows_agent_x64.msi.
Astley Digital remote support
Let us take a closer look.
Download our secure Pulseway support agent, install it on your Windows computer and let our UK support team know when you are ready to connect.
Tailored Astley Digital installer · Windows 64-bit · 27 MB
Before we connect
Ready in four simple steps.
Please only install the agent when you are expecting support from Astley Digital. Save your work before a technician connects.
Open the MSI file
Double-click the downloaded file. If Windows asks whether to allow changes, check that Pulseway is named before continuing.
Complete the setup
Follow the installation prompts until setup completes. The tailored installer contains the configuration needed for Astley Digital support.
Tell us you are ready
Reply to your support conversation or raise a ticket. Keep the computer switched on and connected to the internet.
Installation walkthrough
What you will see.
Windows can look slightly different between versions, but the process follows the same simple route.
Downloads
windows_agent_x64.msiWindows Installer Package · 27 MB
OpenPulseway Setup
P
Welcome to Pulseway Setup
The setup wizard will install the support agent on your computer.
CancelNextPulseway Setup
✓Installation complete
The Pulseway agent has been installed successfully.
FinishYour security matters
Stay in control of the session.
Remote access helps our technician diagnose and resolve problems on your computer. Only install this software when you have an active support request or have been directed here by Astley Digital.
Never share your passwords
Our team will not ask you to send a password by email, ticket or chat.
Check who you are speaking with
If a remote-support request is unexpected, stop and contact us using the details already known to your organisation.
Save your work first
Close sensitive documents and save open work before the support session begins.
Common questions
A few things to know.
Still unsure? Raise a support ticket and we will help you through the process.
Ask our support teamWhat does the Pulseway agent do?+
It gives Astley Digital the tools needed to monitor and support an authorised device. Remote control is used by our technicians to assist with support work.
Which computers can use this download?+
This button downloads the 64-bit Windows agent. If you use macOS, Linux or an older 32-bit Windows device, raise a ticket and we will provide the correct instructions.
Do I need administrator access?+
Windows may request administrator approval during installation. If you do not have permission, ask your organisation's authorised administrator or contact our support team.
What should I do after installation?+
Tell your Astley Digital technician that setup has completed. Leave the computer powered on and connected to the internet while you wait.
The download or installation failed. What now?+
Do not repeatedly retry if Windows reports a security or permissions issue. Take a screenshot of the message and send it through our support form.
Ready for remote support?
Download the agent and let us know.
Once installation is complete, your Astley Digital technician can continue helping you.