Help businesses stay productive and supported.
We are looking for an experienced IT Support Technician who can think clearly, troubleshoot confidently and give customers the reassurance that their technology is in capable hands.
This is a remote UK role within Astley Digital’s managed IT team. You will support customers across their day-to-day technology, take ownership of technical issues and work with colleagues to keep systems secure, reliable and running well.
What you will be doing
- Respond to support requests and take ownership from first contact through to resolution.
- Diagnose and resolve issues across Windows desktops, Windows Server environments and business applications.
- Administer Active Directory, including users, groups, permissions and Group Policy.
- Support Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive and Entra ID.
- Assist with device setup, account onboarding, access changes and customer offboarding.
- Monitor systems, investigate alerts and act early where intervention is needed.
- Maintain clear ticket notes and useful technical documentation.
- Explain technical issues in plain English and keep customers informed throughout.
- Work with the wider team on infrastructure improvements, migrations and security tasks.
What we are looking for
- Hands-on experience supporting Windows Server in a business environment.
- Strong working knowledge of Active Directory, permissions, Group Policy and DNS.
- Practical experience administering Microsoft 365, Exchange Online and Entra ID.
- Confident troubleshooting of Windows endpoints, networking, printers and common business software.
- The ability to prioritise competing requests and remain calm when the answer is not immediately obvious.
- Clear written and verbal communication, with a helpful and professional approach.
- Good security awareness and care when handling customer systems and data.
- Experience working in an MSP or service desk environment would be useful.
Quick thinkers wanted
Technical knowledge matters, but so does judgement. We want somebody who asks the right questions, spots the detail others miss and can adapt when a straightforward ticket turns into something more complex. You will be trusted to use your initiative while knowing when to bring in another specialist.
How we work
Astley Digital provides fully managed IT, cyber security, managed servers and hosting for organisations that depend on their technology. We value curiosity, ownership and honest communication. You will work alongside experienced people, share what you know and have room to keep developing your technical depth.
What you can expect
- A fully remote role within the UK.
- Varied technical work across modern customer environments.
- Support from experienced colleagues and opportunities to build your skills.
- A team that values good judgement, clear thinking and work done properly.