Make every customer feel properly looked after.
We are looking for an experienced Account Manager to take care of our customers throughout their journey with Astley Digital. This is a remote UK role for someone who builds trusted relationships, stays close to what customers need and makes sure nothing important gets lost between a conversation and the outcome.
You will be a consistent point of contact for a portfolio of customers, helping them onboard smoothly, understand their services and get the right support from our wider team.
What you will be doing
- Own strong, long-term relationships with a portfolio of Astley Digital customers.
- Lead new-client onboarding, coordinating information, expectations, timelines and internal handovers.
- Learn each customer’s business, priorities and technology needs.
- Hold regular service reviews and keep clear records of actions and commitments.
- Act as the customer’s advocate, coordinating with support, technical and commercial colleagues.
- Follow requests through to completion and keep customers informed along the way.
- Spot risks, changing requirements and opportunities to improve the customer’s service.
- Explain services and recommendations clearly without unnecessary technical language.
- Handle concerns calmly, take ownership and work with the right people to reach a fair resolution.
- Maintain accurate account information and a reliable pipeline of reviews, renewals and agreed next steps.
What we are looking for
- Experience in account management, customer success or a similar client-facing role.
- A genuine commitment to customer care and doing what you say you will do.
- Excellent written and verbal communication.
- Strong organisation, follow-through and attention to detail.
- The confidence to manage several customer priorities without losing the personal touch.
- Good judgement when balancing urgency, expectations and available resources.
- The ability to understand technical services well enough to guide customers and involve specialists when needed.
- Reliable remote working habits and the initiative to keep work moving.
- Experience with an MSP, IT services, cyber security, cloud or hosting would be useful, but it is not essential.
Ownership customers can feel
This role is about more than checking in. We want someone who notices when a customer needs help, keeps promises visible and brings the right people together before a small concern becomes a bigger one. You should be comfortable asking thoughtful questions and making sure the customer always knows what happens next.
How we work
Astley Digital helps businesses keep their essential technology secure, reliable and properly managed. Our account management should feel the same: dependable, straightforward and focused on what genuinely helps the customer.
What you can expect
- A remote role working with a UK technology business.
- Meaningful ownership of customer relationships from onboarding onwards.
- Direct access to experienced technical and commercial colleagues.
- A varied customer base with different priorities and opportunities.
- Room to improve how we onboard, communicate with and support our customers.